Sensio 13362 Bella Professional Milk Frother and Warmer

Product Description

360 Degree rotation and cordless system, 5-1/4-ounce capacity, on/off switch with light indicator, temperature can be maintained around 149 degrees F, automatic shut-off function, includes: clear lid, 2 plastic tubes, 2 stirrer springs, and 2 milk warmer attachments

I thought this was a fantastic item--absolutely perfect for me...until it started working sporadically. And now it's stopped working completely. I've had it for a whopping TWO months. It lasted about a month working perfectly and I was really loving it. But don't waste your time or money on this. I gave it two stars rather than none or one because if it does work, it is indeed a lovely little machine. But I'm so sorry that I bought it because it may be too long of a time for amazon to give me my money back. :(


I am giving it 5 stars as it does exactly what is is supposed to do...not what I want it to do... NOW...

If you want to make a latte or just heat up some milk or soy for tea it works excellent. But if that latte is for 2 people it will be a small size. The problem is you are supposed to wait 5 minutes (according to manual) after making a first batch. That's fine but not if you are planning on making a few drinks for some friends.

It does however work great for 1 medium latte or 2 small tea cambrics.

The other thing that is a little weird is cleaning it. You can't just take the thing and run it under hot water. They also don't recommend to fill it with running water...So what you need to do is run a moist paper towel or sponge inside it to clean it out. It's actually not a big deal but takes a little longer than expected.

I am very happy I got this thing. I warm up some soy milk, add some vanilla syrup, then some black tea...let it steep and tadow a "London Fog" from Starnuts.

I have only used it to froth milk 1 time...it works but when using the heating attachment it does give you enough foam for a nice latte finish.

UPDATED MARCH 27TH 2009:

So I pour some soy milk in the warmer and push the power button and................nothing happens. Something I find strange with this machine is the base. It stays warm even when turned off but only when you have the frother on it. So I started to keep it off the base and let it sit by itself. I tried using it again about 10 minutes later and it worked fine.


Among motoring enthusiasts, buying an English or Italian sports car wasn't recommended unless your brother-in-law was a mechanic. The cars were exciting to look at and to drive but were highly unreliable. I was thinking about this when I decided to forego a Swiss-made Nespresso milk heater & frother for an Italian-sounding brand -- a Sensio 13362 Bella Professional Milk Frother and Warmer (actually assembled in China). The Sensio product was about half as much as the Nespresso and, after all, heating and whipping up a half-cup of milk isn't rocket science so why pay twice as much? It's a plug and play appliance except in this instance -- after working as advertised once -- it was plug and play dead. The frother refused to froth and the heating element switched off after about five seconds so the milk wasn't even tepid. This happened to be a gift for my wife so having it die after it performed once was a bit more than galling, particularly as I had made a point of exercising economic restraint during tough times by selecting the cheaper brand. I wouldn't be so harsh if this was the first time a Sensio product I bought proved defective. And if I hadn't read in various other consumer reviews warnings about their products (the milk heater and frother in particular) being unreliable. Like most consumers I don't feel warmly about giant corporations such as Nestle and I will choose alternative brands from smaller companies whenever possible. We have a nespresso machine that has been subjected to extreme duress for three or four years now and every morning we throw the switch and it rumbles to life and does what it's supposed to. The easy thing would have been to opt for the Nespresso milk prep appliance but the Sensio seemed like a safe bet for a simple task. There's a warranty on the product but for a $50 item it's meaningless because enforcing it would require an investment of time that easily exceeds what it cost (calling the 800 number, negotiating with the company rep, and if they agree to replace the product, there's an additional two to three hours of repacking and shipping all the original packaging and product back to the manufacturer, plus the additional cost of shipping, insurance and handling that the company requires consumers to pre-pay). In four to six weeks I might get a repaired machine back or a replacement (likely to be just as reliable as the one I bought). Judging from consumer feedback on other Sensio appliances, I get the sense that someone in management missed class the day they taught quality control and product testing principles. I might think the same of Amazon, which after all sells various Sensio products and even features the negative consumer reviews on the product pages. Why do they continue to sell a product that clearly isn't reliable or shouldn't Amazon at least red flag products that seem defective? Now a kitchen appliance with a trivial purpose hardly seems worth getting exercised about. Except the lack of accountability -- the shirking of corporate responsibility -- is at the heart of our current economic crisis. It breeds cynicism and corporate contempt -- lethal for growing and sustaining markets. And it turns out that Sensio isn't an Italian company after all. It's a division of one of those hybrid companies assembled by financiers and constituted of various recognizable brands orphaned by corporate take-overs or bankruptcies. It's not as if their products or brand bears the family name and someone who cares about their reputation and credibility stands behind each product. Making a killing in the stock market is more important than delivering a product that does what it's supposed to do. If I knew any of this before I hit the "buy" button, I would have opted for the more expensive product instead and saved myself at least a $100 worth of wasted time and effort. If I were Italian I'd demand the company change the name of the product from Sensio Bella Professional Milk Frother and Warmer to "Wall Street Pro Milk Defrauder and Taxpayer mouth foamer." As for our lattes, we've decided to go with the hand-powered mechanical frother for about $20.


I bought this for my husband so he could make his own "Mexican Mocha" at home and he loves it. He doesn't use the frother so can't comment on how well that works, but it heats the milk in a couple minutes. It's perfect for what we need it for -- hot milk with a little foam. We've had it 3 months and no problems so far. It was worth the money for us.


I like this product. Wish it had a pouring spout and that the frothing feature made the milk a little warmer. Hopefully it will last as reviews of some other frothing products have indicated a lack of reliability.Sensio 13362 Bella Professional Milk Frother and Warmer

Some confusion as online info doesn't match what is actually included in package.

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About Sensio 13362 Bella Professional Milk Frother and Warmer detail

• Amazon Sales Rank: #68258 in Kitchen & Housewares
• Brand: Sensio
• Model: 13362
• Dimensions: 7.68" h x 3.94" w x 5.71" l,

Features

• 360 Degree rotation
• Cordless system
• Automatic shut-off function
• 5-1/4-Ounce capacity
• Includes: clear lid, 2 plastic tubes, 2 stirrer springs, and 2 milk warmer attachments

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